Cancellation policy

An eSIM order that has not been installed can be cancelled at any time from its order page, and its full value returns to your balance straight away. From there, credits go back to the card that bought them within 14 days of that top-up, as set out under unused credits in the Refund policy.

An installed plan cannot be cancelled: the profile is consumed when it installs.

If a paid order cannot be issued, it is retried automatically on a fixed schedule. If it still cannot be issued, its full value is credited to your balance without you asking, and the order page shows the credit. You can spend that credit on any plan or ask for it to be returned to your card.

If you are a consumer in the European Union, you normally have 14 days to withdraw from a purchase of digital services. By ordering, you ask us to issue the eSIM immediately. Once the profile has been installed, supply has begun and the right to withdraw from that order ends. Nothing in our policies limits your statutory rights.

There is nothing to cancel on your account itself: Roamline has no subscriptions and nothing renews. You can delete your account at any time from Settings → Account & data. Unused credits bought within the last 14 days can be returned to your card first; see the Refund policy.